Privacy Policy

Privacy Policy

Liveflatout LLC — RiderCoachConnect Effective Date: [INSERT DATE]

Liveflatout LLC ("we," "us," or "our") operates the RiderCoachConnect platform, which includes the RiderCoachConnect website, iOS application, and Android application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide

  • Account Information: Your name and email address when you create an account.
  • User Content: Photos and videos you upload to ride diary entries, community posts, or other areas of the Service.
  • Profile Information: Any additional details you choose to add to your profile, such as your role (student, trainer, or barn owner) and barn affiliations.

Information Collected Automatically

  • Analytics Data: We use Google Analytics to collect usage data such as pages visited, session duration, device type, operating system, and general interaction patterns. This data is aggregated and does not personally identify you.
  • Crash Reports: We use Firebase Crashlytics to collect crash logs and diagnostic data from our applications. This may include device state, stack traces, and device identifiers to help us identify and fix issues.
  • Device Information: Device type, operating system version, and unique device identifiers for the purpose of delivering push notifications and improving the Service.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Create and manage your account.
  • Send push notifications related to your account activity, such as trainer review completions, homework assignments, and community interactions. You may opt out of push notifications at any time through your device settings.
  • Monitor and analyze usage trends and improve the Service using Google Analytics and Crashlytics.
  • Diagnose technical problems and improve app stability.
  • Communicate with you about updates, security alerts, and support.

3. Sharing of Information Between Users

RiderCoachConnect is designed to facilitate communication between horse riding students and trainers. As part of the Service's core functionality:

  • Trainers may view ride diary entries, photos, videos, and other content submitted by students who are associated with them or who have requested a review.
  • Community posts are visible to other members of the Service as determined by the posting context (e.g., barn-level or public).

You control what content you share through the Service. Please be mindful that information you post may be viewed by other users.

4. Third-Party Services

We use the following third-party services that may collect information from you:

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it by law.

User-uploaded content (photos and videos) will be deleted when the associated content is removed or when your account is deleted.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

RiderCoachConnect does not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

For users between the ages of 13 and 17, we recommend that a parent or guardian review this Privacy Policy and supervise their use of the Service.

8. Push Notifications

We use Firebase Cloud Messaging to send push notifications to your device. These notifications may include alerts about trainer reviews, homework assignments, ride diary activity, and other Service-related updates. You can disable push notifications at any time through your device's system settings or within the app's notification preferences.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of certain data collection (e.g., analytics, push notifications).

To exercise any of these rights, please contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Effective Date" above. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Liveflatout LLC Email: hello@liveflatout.org

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