OnTheDiamond Privacy Policy

OnTheDiamond and Your Data

I firmly believe in privacy and in the principle that your data is your data. This is how your data are used.

A) Identifiable Data

What do I store and how do I store it?

Your statistics data are stored on a Google Firestore server, This makes the data available cross device and cross platform if you choose to. However, no identifiable data ties you to that data on the server. Identifiable data are only stored on your iOS device. I have no access to it. Nor can I tell who you are by looking at the data which are stored.

If you send a message to support, either a general message or a message with a log attached, I use a service called HelpScout. You are subject to their privacy policy as well. When you send a message, the service collects basic information about your device: the IP address from where you sent it, the location (town-level) from where it was sent, and a basic device type. If we have conversations using the email service built into the game, those conversations are stored on my helpdesk provider’s servers.

When you send a log, the log only contains information about game execution — no data which identifies you personally are collected.

What do I do with your data?

I treat it with respect. Apart from what is needed to run or support OnTheDiamond, I will never share your personal data with a third party and I will never sell your personal data.

How is your data shared with third parties so that I can run DiamondTracker?

If you contact support using the options on the support page, your email address and the conversations we have are stored on my helpdesk provider’s servers.

OnTheDiamond also uses third-party services to support analytics, as described below.

How is your data used within the OnTheDiamond app?

If you email me with a problem, I may ask you to send information about your app usage only to help solve the problem.

Data Captured to Improve OnTheDiamond

I use two methods of collecting anonymous technical data to improve OnTheDiamond.

I use a crash reporter called Firebase Crashlytics and an analytics service called Firebase Analytics. These features track usage and app crashes.

If the app crashes for you, the next time you load the app, technical data about what was happening right before the crash are uploaded. This information includes non-identifiable technical data such as device type and system state at the time of the crash. I use my own logs (which you may choose to send to me) to correlate what happened with that crash data. These logs are sent using the logging module on the settings screen.

Firebase Analytics collects aggregated data about which features are being used the most. There is no personal identifying information collected through analytics. I use these data to understand how the app is being used and where to focus development efforts.

Summary

OnTheDiamond is designed to respect your privacy.

Your identifying data remain on your device.

Your actual data is stored on Google Firebase using a token which does not identify you.

Crash and analytics data are technical and non-identifying.

If you have any questions about privacy, please contact me through the support page within the app.